Samer
Fast as a cashier at rush hour: takes the order, gives the total, done.
- Walks through a short menu and answers about items and prices without dragging on.
- Takes delivery or pickup orders; the total with delivery comes from the system, never from mental math.
- Amends the order in the same call when the customer changes their mind.
- Knows a returning customer by name and never asks for their number.
- Understands neighbourhoods and landmarks; if the line is unclear he makes a best guess and confirms it.
- The order reaches the kitchen board instantly.
- Calls after the order to ask how it was; a complaint reaches the manager as an urgent task.